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Shipping & Returns

Welcome to Quiklio's Shipping & Returns page. We’re committed to making your gifting experience smooth and trustworthy from the moment you order to the moment it’s delivered. Please review the details below before completing your purchase.

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Shipping Information

General Shipping Policy:

  • We ship throughout the U.S. using USPS, UPS, or similar carriers.

  • Shipping rates are calculated based on the total weight of your order and your delivery location.

  • A flat $15 Packaging & Handling fee is applied to most orders unless otherwise stated.

  • You will receive tracking information as soon as your order ships.

Delivery Timeline:

  • Orders are processed within 3–5 business days after payment is received.

  • Standard shipping typically takes 3–7 business days depending on your location.

  • Please allow extra time during holidays or peak seasons.

  • We are not responsible for delays or lost packages once your order is with the shipping carrier.

Shipping to Someone Else?

  • We’re happy to ship directly to your recipient. Just be sure the shipping address is accurate and complete at checkout.

  • Quiklio is not liable for packages delivered to incorrect or incomplete addresses provided by the customer.

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Return Policy

Standard Returns:

  • We offer returns or exchanges within 30 days of delivery for most non-customized items.

  • Items must be:

    • Unused

    • In original packaging

    • In resellable condition

  • Customers are responsible for return shipping unless the return is due to our error (e.g., wrong or defective item).

Damage or Defect?

  • If your item arrives damaged or incorrect, you must contact us within 5 days of delivery with:

    • A photo of the issue

    • Your order number

    • A brief description of the problem

  • Once approved, we will gladly send a replacement item at no cost to you or work with you on an alternative solution based on availability.

Custom Orders:

  • Customized items (e.g., engraved medallions, personalized candles, rose cubes) are non-refundable unless there was a production error on our part.

  • If we made a mistake in spelling, initials, or selected quote/fragrance, we will send a corrected replacement free of charge.

Refunds:

  • Approved refunds are issued back to the original payment method within 5–10 business days after we receive and inspect the returned item.

  • You will receive an email confirmation when your refund has been processed.

⚠️ Product Use & Safety Disclaimer

  • All candles should be burned on heat-resistant surfaces and never left unattended.

  • Keep candles away from children, pets, and flammable materials.

  • For items that may come in contact with the skin (e.g., scented oils, packaging), we recommend patch testing before full use.

  • Quiklio is not responsible for any injuries, allergic reactions, or property damage resulting from the use or misuse of our products.

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